Omio
Reviews and Complaints
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Verified Reviewer |
Sutton, Sutton
Complaint Regarding Unauthorized Purchase of an Air Ticket
Dear Omio Customer Service,
I am writing to report an urgent issue regarding an unauthorized purchase made on your website.
On November 2, 2024, someone used my credit card details to purchase an air ticket through Omio Berlin, Germany, without my consent. My bank has been unable to trace further details of this transaction, and as a result, I am incurring a loss of 920.
I am certain that my card has been cloned, and for this reason, I kindly ask for your assistance in resolving this matter.
I would like to request the following:1.Provide me with all the details of the transaction (destination, passenger name, etc.).2.Conduct a thorough verification and, if possible, refund the amount deducted.
Thank you in advance for your cooperation. I look forward to your response at the earliest convenience.
Best regards,
Cheikh Wathie
Waathie@***.com
User's recommendation: Hi , I’m waiting your response.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Emmons, North Dakota
About my travel
Compré un boleto ayer por la aplicacion OMIO, la pague con mi tarjeta debito, salida de Elkhart Indiana a Chicago Illinois el 09 de junio 2024 en amtrak pero no me lo han enviado a mi coreo
Mi nombre es: Dieunel
Apellido : Louis Jean
Tel. 407-576-****
Coreo electronic: dieunellouisjean244@***.com
- Nada
- Nada
Preferred solution: Mi boleto electronico. La compré con mi tarjeta debito, y No me llego a cuenta Gmail. Salida de Elkhart in to Chicago Illinois El 09 de junio 2024
User's recommendation: Yo no recibi El boleto a mi coreo
Hola Dieunel, gracias por tu comentario. Lamentamos los problemas con tu reserva.
Según nuestros registros, hubo problemas de conectividad con la compañía de viajes en el momento de tu intento de reserva y, por lo tanto, no se creó ningún billete para la ruta elegida. Cuando se utiliza una tarjeta de crédito o débito como método de pago, el pago se anula automáticamente por nuestra parte al fallar la reserva. Los fondos pueden tardar entre 3 y 5 días en devolvérsele, excluyendo el tiempo de procesamiento de su banco. No es necesario que se ponga en contacto con su banco para que esto ocurra, ya que es un proceso automático.
Le pedimos disculpas por las molestias ocasionadas y le sugerimos que intente reservar de nuevo un poco más tarde en nuestro sitio web o directamente con la compañía de viajes.
Si tiene alguna otra pregunta, no dude en ponerse en contacto con nosotros, estaremos encantados de ayudarle. Un cordial saludo, El equipo de Omio
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palakkad, Kerala
Resolved: Non-refund of the refundable ticket I purchased
Company fixed the issue and I have been provided with apology.
Omio managed to solve my problem, even though it was difficult. Thank you!
I want to cancel and request a refund for my Bodrum-Kos tickets with reservation numbers FH04EJ7200TH and FH14UQ5239VT. The consulate has stated that I cannot use these tickets for my visa application due to the absence of a barcode, which I informed Omio about my situation via Customer Services.
In the attached ticket confirmation email, you can see that the tickets are fully refundable.
However, there is no button to cancel and receive a refund via your application. I urgently request the cancellation of my ticket and a refund.
Preferred solution: Full refund
Hi Derya, Thank you for your review. We have already handled your case and answered you, but please feel free to contact us in case you need further support. Kind regards, The Omio Team
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Verified Reviewer |
Mataram, West Nusa Tenggara
Wrong ticket
They are the worst. I booked my train for Nov 3, but it changed to Nov 2 before I pressed confirm.
However, I looked up later and I had been charged for a trip I never confirmed. I have tried to get in contact with Omio several times, but I have not received any help.
They don't even have a real phone number you can call. SCAM!
- Online
- Too online based
Preferred solution: Full refund
Hi Heaven, Thank you for your review. We’ll take a closer look into this for you.
From our logs, it appears that the date entered was indeed November 2nd.
An agent will contact you tomorrow with further details after a deeper investigation. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Tampere, Pirkanmaa
No receipt - booking can not be found
Paid two very expensive business trips with my own card, now my company wants a receipt to pay me them. THERE ARE NO SUMS MENTIONED IN THE TICKETS.
Omio app does not mention receipt anywhere! Automated Helpdesk says the booking number can not be found! No email address anywhere!
No phone number anywhere! Nothing works here!
User's recommendation: Stay away from Omio if you need a receipt!
Hi there, Thanks you for your review. In regards to your request, Omio only issues an invoice for our fees and unfortunately it is not possible to make changes as it is automatically generated based on the information entered during the booking and payment process.
Please note that for bookkeeping purposes, the ticket itself which displays the price paid is generally sufficient. Kind regards, The Omio Team
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Verified Reviewer |
London, England
Resolved: Correct tickets not received
Company fixed the issue and I have been provided with apology. Clarification as to what exactly was the mistake and misunderstanding. Thank you Omio for replying and pissed consumer for helping me get a reply as their direct customer support was not helpful at all.
This is not right as we have paid for 3 tickets and it confirmed 3 passengers too.
You have confused us and added stress at the last minute. Infact, when my husband and me both called the omio customer support, he was informed that there are only 2 tickets and I was informed that there are 3!
Due to this mishap, we had to quickly buy a ticket for my child at the last minute just before the train departed.
I would like a refund of the ticket amount charged to us on the earlier bookings for both overcharging us and not providing the ticket, not to mention the stress due to negligence from your end..
Hi there, Thank you for reaching out and sharing your concerns. We are sorry to hear about the inconvenience and stress you experienced regarding your recent journey from London Euston to Manchester on the Avanti Express.
Upon reviewing your booking, we noticed that one of the passenger's ages was entered as "0" during the booking process. According to the train company's policy, children aged 0-4 travel for free and do not require a separate ticket. This is why you only received two ticket codes for the two adult passengers. The confirmation email correctly indicated three passengers, but since one of the passengers was listed as 0 years old, only the adult tickets were issued.
This seems to be the source of the confusion. Kindly note that the prices indicated on the adult tickets corresponds to the amount you were charged.
Should you have any further questions or need additional assistance, please do not hesitate to contact us. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnused ticket
I haven't used my ticket as I didn't get a wifi signal and needed to pay for another one. That's the reason I would like to have a refund, please.
Thank you.
Marilia Louzada Beltre
Preferred solution: Full refund
Hi Marilla, Thank you for your review. An agent will contact you to better understand what is the pr0oblem. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot have the delayed money back
They are useless. I bought a ticket with them.
Never again.
They don't have customer service and when you find their email, they take too long to answer you. Now, I need the money from a delayed trip with Ouigo, but I cannot talk to Omio because they don't have any service.
Preferred solution: Full refund
Thank you for sharing your feedback, and we're sorry to hear about your experience. To assist you further, could you please update your review with your booking reference?
This will help us locate your booking and ensure a quicker follow-up.
We’re here to help and look forward to resolving this for you. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oslo, Oslo County
Resolved: Rápido y eficaz
Se cancelo la salida del Ferry Tarifa-Tanger, escribi al email de Omio y me respondieron en 24 hs, y en unos días me reembolso el dinero
Se podría mejorar la App para recibir ayuda en estos casos
Gracias por compartir tu experiencia. Nos alegra saber que pudimos ayudarte con el reembolso tras la cancelación de tu ferry.
Agradecemos también tu sugerencia sobre mejorar la app para casos como este; estamos trabajando continuamente para que la asistencia sea aún más rápida y accesible. ¡Esperamos verte pronto en tus próximas aventuras!
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Verified Reviewer |
Tel Aviv, Tel Aviv
They don’t let me cancel my train booking
I'm trying for 2 days already to cancel the tickets! The app doesn't let me cancel, and I have tried many times, so I wrote to them.
I am supposed to get 43.20 euro back. They wrote back to me saying that if I want, the can cancel and refund me 38.40.
For no reason, and they told me answer them if I want to cancel (which I already did ask a few times to do!) And also about the amount. And they did not reply, and I messaged them again and again.
Hi, Thank you for your review, we are sorry to hear you are having trouble cancelling your ticket. An agent will contact you within today. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service Could Impact My Trip
I bought two round trip tickets from Vienna to Budapest, but the ticket only includes the return trip. There is a short summary of the outbound trip on the information page, but no ticket.
I have repeatedly conversed with your bot, but nothing useful has been done so far to solve my problem. The image below is the entirety of my outbound ticket; I don't think that'll work.
- Usually very reliable
- Customer service seems to be totally non-existent
Preferred solution: A correctly printed ticket so that I can complete the journey I paid for
User's recommendation: Book early and check your tickets
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Verified Reviewer |
Stuttgart, Baden-Wurttemberg
Resolved: Horrible company, no response
Company fixed the issue and I have been provided with discount on future orders. Omio apologised after 8-9 days and offered €8 discount on future bookings.
I didn't get to change the booking but they responded regarding the query I had. I don't think I'll use Omio again or recommend using Omio (or Rome2Rio) to anyone.
All I get is automated responses.
I've contacted them via X, Chat support, Instagram but to no avail. Avoid at all "costs"
- Easy to navigate
- Terrible customer service more expensive than going directly via the transport company
Preferred solution: Change Booking. I don't even want a refund or an apology or a lower price
User's recommendation: AVOID
Hi Mrigank, we sincerely apologise for the delay in responding to your request. Due to an unusually high volume of inquiries, our response time has been longer than usual.
We're happy to see that our support team has since replied to your email.
Thank you for your patience and understanding, and please let us know if you have any further questions. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Munich, Bavaria
No response despite of trying to reach over mails too
I am trying to reach Omio customer care, but each time I receive the same response: 'We will reach you over mail.' It has been over seven days and yet, I have not heard from them in terms of any clarification.
Hi Siddharth, Thank you for your comment. Sorry for the late reply, an agent will contact you within today. All the best, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Train cancelled and support given via app or customer service
Company fixed the issue and I have been provided with apology. They asked for ticket confirmation and a photo of cut tickets … I sent what they asked and also my receipt for the new tickets a copy of the cancelled connecting trains… this then prompted the refund
Date of return travel 7/7 updated via omino app train cancelled no other info. Emailed company no answer.
Lner offered alternate train but all connecting trains cancelled. No other option to pay for alternative travel via another train service.
Omino have been fully updated and still 8 days no update no solution or disruption resolution at all. Customer service shocking
- Slightly cheaper fare
- No obvious customer service when strikes or disruption occurs
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOmio needs to send me my $616.20 refund now!!! It's been over a month and a half.
I have patiently waited for my refund to be put back into my account. I have called Amtrak and emailed Omio multiple times over the last month to get my cancelled reservation refunded, as it was a fully refundable ticket.
I have not heard from them nor received my money back, and we are about to go into June. Someone needs to refund my money asap.
The reservation numbers are E12A0C and E12A0B. I called Amtrak again this morning and they said that I needed to contact SilverRail directly because the money was returned to your company's American Express card.
Preferred solution: Full refund
User's recommendation: Make sure you check when booking Amtrak tickets that you are actually on their site and when paying it's not going through a 3rd party.
Replying to
You are lying. PayPal doesn't have such a feature. I have confirmed this with PayPal.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi there, Sorry for the late reply and to hear about your card being cloned. Were you able to contact the police?
Were they able to resolve the issue for you?
We wish you the best of luck! Kind regards, The Omio Team