Omio
Reviews and Complaints
Los Angeles, California
Need code for my ticket
I purchased two tickets from Salzburg to Budapest. One stop to Vienna where we will transfer trains to Budapest.
I have a QR code for the Vienna to Budapest, but need a QR code from Salzburg to Vienna. My booking number is 051681****564881.
Please send me a cider please. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect booking, now I can't get customer service.
My issue was not resolved and Omio made no attempt to assist. I was not able to talk to an Omio agent - they are non-existent.
I made a mistake and booked a 6:15 PM flight when I needed a 6:15 AM one. I need to cancel or try to change the booking. I've been trying for over 24 hours to get hold of customer service, which is non-existent. I've left messages via the bot, on their message portion of the app, and even via email.
I even tried calling call centres in Spain, the UK, and Germany - the same voicemail leads back to the app. The customer service is useless.
My flight is soon, and this messes up my whole holiday. I'm hoping I get assistance as soon as possible.
- Quick easy to use app
- No customer service
Preferred solution: Change Flight if possible, else full refund.
User's recommendation: Unless you're 100% sure of your booking, don't book via Omio - use a site you can get customer service on.
Hi Luis, Sorry for the late reply. We’re glad to see that an agent was able to assist you with your question about the change in your flight time.
Wishing you a very safe trip! Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Refund
Nobody contacted me from Omio as of the moment.Thank you.
On October 27, I accidentally booked a train from Valencia to Madrid for October 28 instead of November 1. I paid 75 euros for the ticket and had to pay an additional 42 euros to change it, as the incorrect booking was for the following day.
This totaled 117 euros. On October 29, severe flooding occurred in Valencia, causing IRYO to cancel the trip.
IRYO informed me via email that they processed a refund through Omio, but Omio stated no refund could be issued. They said the 42 euros were a non-refundable change fee, and the initial 75 euros were also non-refundable.
Preferred solution: Full refund
Hi there, Thank you for your review!. An agent will contact you within today, we are working on your request and we hope we will be able to support you as soon as possible! Kind regards, The Omio Team
Florence, Province Of Florence
No ticket but charged me
Hi, I bought a ticket from Bologna Centrale to Florence SMN March 17th for 12:42pm. When I went to buy it, it needed to verify my identity but then once I verified it, it charged my card without giving me the ticket.
When I went to retrieve it or check my email, it wasnt there but it still charged my card. I would like to get a refund or my ticket back.
Hi there, We’re very sorry for the delayed response. Were you refunded?
If not, could you please share the email address used during the booking? Thank you very much, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valencia, Valencia
No answering for compensation request
I have made 2 bookings , to Barcelona- Valencia and back. Due to weather conditions the tickets were cancelled.
I am trying to contact Omio service but there is no answer for a week ! Money are not returned, I am disappointed by service kazarina1980@***.ru
User's recommendation: Not to use
Thank you for reaching out, and we apologise for the delay due to an exceptionally high volume of contacts. We’re pleased to confirm that our customer support team has since responded to your email and filed a compensation claim on your behalf.
Please don’t hesitate to reach out if you need further assistance, and thank you for your patience as we worked to resolve this for you. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT SUPPORT
Hi! I need to change the date and location of the ticket, but it keeps giving an error and asking me to try later. This is a trip I need to make on the 18th. This is urgent. I've used the chat option for support but no agent has gotten back to me and no one has responded.
Need to change it to:
18th
Milano Centrale
Venezia Santa Lucia
9:35 am
Can someone please get back to me urgently?
- Quick booking
- No customer support at all
Preferred solution: I need to change the booking!
I am a customer facing the exact same issues as you. After seeing this website, I am convinced of the many troubles. Let's fight together.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gothenburg, Västra Götaland County
Due to glitch/error in website it booked bus on wrong time
While booking bus at my desired time the page was getting refreshed again and again. I was selecting /filling all fields again and again.
But still while doing payment it booked bus for me on wrong timings (at 7:00 am on Friday, 28th Feb'25). They payment was done.
I could not done anything.
My booking reference number is 250213****36
I had to book another trip for me at time (same day i.e. 28th Feb'25 but at 2:40 am) what i was looking for.
But now could you please look into this matter and refund me for the first (wrong) booking.
Thanks & Regards
Arti Verma
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sutton, Sutton
Complaint Regarding Unauthorized Purchase of an Air Ticket
Subject: Follow-Up on Card Cloning IncidentDear Omio Team,Thank you for your reply. Unfortunately, my situation remains unresolved despite contacting the police and my bank.As the fraudulent transaction occurred through your platform, I kindly request your assistance in investigating further. Please let me know if you need additional details.Kind regards,Cheikh Wathie
I am writing to report an urgent issue regarding an unauthorized purchase made on your website.
On November 2, 2024, someone used my credit card details to purchase an air ticket through Omio Berlin, Germany, without my consent. My bank has been unable to trace further details of this transaction, and as a result, I am incurring a loss of 920.
I am certain that my card has been cloned, and for this reason, I kindly ask for your assistance in resolving this matter.
I would like to request the following:1.Provide me with all the details of the transaction (destination, passenger name, etc.).2.Conduct a thorough verification and, if possible, refund the amount deducted.
Thank you in advance for your cooperation. I look forward to your response at the earliest convenience.
Best regards,
Cheikh Wathie
Waathie@***.com
User's recommendation: Hi , I’m waiting your response.
Hi there, Sorry for the late reply and to hear about your card being cloned. Were you able to contact the police?
Were they able to resolve the issue for you?
We wish you the best of luck! Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Emmons, North Dakota
About my travel
Compré un boleto ayer por la aplicacion OMIO, la pague con mi tarjeta debito, salida de Elkhart Indiana a Chicago Illinois el 09 de junio 2024 en amtrak pero no me lo han enviado a mi coreo
Mi nombre es: Dieunel
Apellido : Louis Jean
Tel. 407-576-****
Coreo electronic: dieunellouisjean244@***.com
- Nada
- Nada
Preferred solution: Mi boleto electronico. La compré con mi tarjeta debito, y No me llego a cuenta Gmail. Salida de Elkhart in to Chicago Illinois El 09 de junio 2024
User's recommendation: Yo no recibi El boleto a mi coreo
Hola Dieunel, gracias por tu comentario. Lamentamos los problemas con tu reserva.
Según nuestros registros, hubo problemas de conectividad con la compañía de viajes en el momento de tu intento de reserva y, por lo tanto, no se creó ningún billete para la ruta elegida. Cuando se utiliza una tarjeta de crédito o débito como método de pago, el pago se anula automáticamente por nuestra parte al fallar la reserva. Los fondos pueden tardar entre 3 y 5 días en devolvérsele, excluyendo el tiempo de procesamiento de su banco. No es necesario que se ponga en contacto con su banco para que esto ocurra, ya que es un proceso automático.
Le pedimos disculpas por las molestias ocasionadas y le sugerimos que intente reservar de nuevo un poco más tarde en nuestro sitio web o directamente con la compañía de viajes.
Si tiene alguna otra pregunta, no dude en ponerse en contacto con nosotros, estaremos encantados de ayudarle. Un cordial saludo, El equipo de Omio
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palakkad, Kerala
Resolved: Non-refund of the refundable ticket I purchased
Company fixed the issue and I have been provided with apology.
Omio managed to solve my problem, even though it was difficult. Thank you!
I want to cancel and request a refund for my Bodrum-Kos tickets with reservation numbers FH04EJ7200TH and FH14UQ5239VT. The consulate has stated that I cannot use these tickets for my visa application due to the absence of a barcode, which I informed Omio about my situation via Customer Services.
In the attached ticket confirmation email, you can see that the tickets are fully refundable.
However, there is no button to cancel and receive a refund via your application. I urgently request the cancellation of my ticket and a refund.
Preferred solution: Full refund
Hi Derya, Thank you for your review. We have already handled your case and answered you, but please feel free to contact us in case you need further support. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mataram, West Nusa Tenggara
Wrong ticket
They told me they would reach out to me today and they haven’t. Omio has been a very difficult and frustrating company to work/navigate.
They are the worst. I booked my train for Nov 3, but it changed to Nov 2 before I pressed confirm.
However, I looked up later and I had been charged for a trip I never confirmed. I have tried to get in contact with Omio several times, but I have not received any help.
They don't even have a real phone number you can call. SCAM!
- Online
- Too online based
Preferred solution: Full refund
Hi Heaven, Thank you for your review. We’ll take a closer look into this for you.
From our logs, it appears that the date entered was indeed November 2nd.
An agent will contact you tomorrow with further details after a deeper investigation. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Tampere, Pirkanmaa
No receipt - booking can not be found
Paid two very expensive business trips with my own card, now my company wants a receipt to pay me them. THERE ARE NO SUMS MENTIONED IN THE TICKETS.
Omio app does not mention receipt anywhere! Automated Helpdesk says the booking number can not be found! No email address anywhere!
No phone number anywhere! Nothing works here!
User's recommendation: Stay away from Omio if you need a receipt!
Hi there, Thanks you for your review. In regards to your request, Omio only issues an invoice for our fees and unfortunately it is not possible to make changes as it is automatically generated based on the information entered during the booking and payment process.
Please note that for bookkeeping purposes, the ticket itself which displays the price paid is generally sufficient. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: Correct tickets not received
Company fixed the issue and I have been provided with apology. Clarification as to what exactly was the mistake and misunderstanding. Thank you Omio for replying and pissed consumer for helping me get a reply as their direct customer support was not helpful at all.
This is not right as we have paid for 3 tickets and it confirmed 3 passengers too.
You have confused us and added stress at the last minute. Infact, when my husband and me both called the omio customer support, he was informed that there are only 2 tickets and I was informed that there are 3!
Due to this mishap, we had to quickly buy a ticket for my child at the last minute just before the train departed.
I would like a refund of the ticket amount charged to us on the earlier bookings for both overcharging us and not providing the ticket, not to mention the stress due to negligence from your end..
Hi there, Thank you for reaching out and sharing your concerns. We are sorry to hear about the inconvenience and stress you experienced regarding your recent journey from London Euston to Manchester on the Avanti Express.
Upon reviewing your booking, we noticed that one of the passenger's ages was entered as "0" during the booking process. According to the train company's policy, children aged 0-4 travel for free and do not require a separate ticket. This is why you only received two ticket codes for the two adult passengers. The confirmation email correctly indicated three passengers, but since one of the passengers was listed as 0 years old, only the adult tickets were issued.
This seems to be the source of the confusion. Kindly note that the prices indicated on the adult tickets corresponds to the amount you were charged.
Should you have any further questions or need additional assistance, please do not hesitate to contact us. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnused ticket
I haven't used my ticket as I didn't get a wifi signal and needed to pay for another one. That's the reason I would like to have a refund, please.
Thank you.
Marilia Louzada Beltre
Preferred solution: Full refund
Hi Marilla, Thank you for your review. An agent will contact you to better understand what is the pr0oblem. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot have the delayed money back
They are useless. I bought a ticket with them.
Never again.
They don't have customer service and when you find their email, they take too long to answer you. Now, I need the money from a delayed trip with Ouigo, but I cannot talk to Omio because they don't have any service.
Preferred solution: Full refund
Thank you for sharing your feedback, and we're sorry to hear about your experience. To assist you further, could you please update your review with your booking reference?
This will help us locate your booking and ensure a quicker follow-up.
We’re here to help and look forward to resolving this for you. Kind regards, The Omio Team
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi there. Regrettably your booking reference is not visible to us in your review.
Please contact our customer support via this link, we'll be happy to help! https://www.omio.com/app/support/