Contact Omio Customer Service
Omio Phone Numbers and Emails
Omio phones are not available. Try to contact them by leaving a review.
Omio Emails:
General Info
Legal
GDPR Inquiries
Contact Information
Omio Website:
Omio Help Center:
Corporate Office Address:
GoEuro Corp.
Warschauer Platz 12
Berlin,
Berlin
10245
Germany
Other Info (opening hours):
Additional Mailing Address:Schönhauser Allee 180Berlin, 10119, GermanyGoEuro Voyages SAS29-31 Rue des Entrepreneurs78420 Carrières-sur-SeineFrance
How Good is Omio's Customer Service?
Summary of Omio Customer Service Calls
2.1K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Omio?
Return/ Replace Question:
- “Change booking”
- “Change my travel date”
- “Change the time on my ticket”
Activation/ Cancellation Question:
- “Train canceled”
- “Cancelling ticket”
- “My train was cancelled”
Request for Information Question:
- “Lost ticket information”
- “Information”
- “Urgent help with booking”
Shipping and Delivery Question:
- “Delay”
- “I paid but have not received any tickets! I will now like to cancel the transaction”
- “Haven't received my tickets”
Refund Question:
- “Refund my money”
- “To refund”
- “I want to be refunded on my ticket”
Product/ Service Question:
- “Insurance claim”
- “Can't access ticket”
- “Tickets not working”
Payments and Charges Question:
- “He comprado el billete me han cobrando pero no me ha llegado em correo para descargar en billete”
- “Je n'ai reçu mon billet de train dans mon email”
- “Paid for rail tickets but they did not appear”
Account Question:
- “It doeant accept my id number”
- “Kein QR Code für Zug zu Kiruna heute 21:56”
- “No QR code was sent”
Staff Question:
- “Customer service”
- “Very poor customer serviceCalled 7 times to ask if we can use our current bus ticket and change to train but no response”
- “Absolutely no service, have been emailing for 4 days to simply seek an earlier time on a first class ticket. Leave tomorrow, not happy!”
Website/ Application Question:
- “Application is not working”
- “Cant fi d my tickets on the website”
- “I want to go with 2 friends of me to Tarifa but the site is not working and we cant buy 3 retour tickets”
Cards Question:
- “There is a problem with my credit card in your system”
- “Cannot use card”
Other Question:
- “My ticket”
- “I have a voucher that I want to use”
- “Because of boarding pass”
Compare Omio Customer Service To
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Omio