Contact Omio Customer Service
Omio Phone Numbers and Emails
Omio phones are not available. Try to contact them by leaving a review.
Omio Emails:
Contact Information
Omio Website:
Omio Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Mailing Address:Schönhauser Allee 180Berlin, 10119, GermanyGoEuro Voyages SAS29-31 Rue des Entrepreneurs78420 Carrières-sur-SeineFrance
Omio Customer Service Reviews
I had a terrible customer service experience with Omio. I booked a ticket and then tried to cancel it within the 2 hour window allowed by the ticket conditions, but Omio's A.I.
powered chatbot, which I contacted to try to request a cancellation, kept telling me that it had an error and couldn't lodge my request. Their app and website just had a message saying that they plan to build the capability to cancel a ticket sometime in the future, so it was useless in my attempt to cancel. They don't post their customer service phone number anywhere on their website, so you can't figure out how to call them.
I lodged a request using their webform and only heard back from them 4 business days later, with them refusing to cancel my ticket or issue a refund because they couldn't find a record of my request within the 2 hour window -- a problem caused because their system couldn't log my request. I will never book with Omio again
How Good is Omio's Customer Service?
Summary of Omio Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Omio?
Return/ Replace Question:
- “Change booking”
- “Change my travel date”
- “Change the time on my ticket”
Activation/ Cancellation Question:
- “Train canceled”
- “Cancelling ticket”
- “My train was cancelled”
Request for Information Question:
- “Lost ticket information”
- “Information”
- “Urgent help with booking”
Shipping and Delivery Question:
- “Delay”
- “I paid but have not received any tickets! I will now like to cancel the transaction”
- “Haven't received my tickets”
Refund Question:
- “Refund my money”
- “To refund”
- “I want to be refunded on my ticket”
Product/ Service Question:
- “Insurance claim”
- “Can't access ticket”
- “Tickets not working”
Payments and Charges Question:
- “He comprado el billete me han cobrando pero no me ha llegado em correo para descargar en billete”
- “Je n'ai reçu mon billet de train dans mon email”
- “Paid for rail tickets but they did not appear”
Account Question:
- “It doeant accept my id number”
- “Kein QR Code für Zug zu Kiruna heute 21:56”
- “No QR code was sent”
Staff Question:
- “Customer service”
- “Very poor customer serviceCalled 7 times to ask if we can use our current bus ticket and change to train but no response”
- “Absolutely no service, have been emailing for 4 days to simply seek an earlier time on a first class ticket. Leave tomorrow, not happy!”
Website/ Application Question:
- “Application is not working”
- “Cant fi d my tickets on the website”
- “I want to go with 2 friends of me to Tarifa but the site is not working and we cant buy 3 retour tickets”
Cards Question:
- “There is a problem with my credit card in your system”
- “Cannot use card”
Other Question:
- “My ticket”
- “I have a voucher that I want to use”
- “Because of boarding pass”
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