Omio
Omio Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Omio has 2.9 star rating based on 164 customer reviews. Consumers are mostly neutral.
42% of users would likely recommend Omio to a friend or colleague.
- Rating Distribution
Pros: Cheap tickets, Easy to book tickets, Issue train tickets efficiently.
Cons: All, Impossible to change tickets, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Omio has 2.9 star rating based on 164 customer reviews. Consumers are mostly neutral.
42% of users would likely recommend Omio to a friend or colleague.
- Rating Distribution
Pros: Cheap tickets, Easy to book tickets, Issue train tickets efficiently.
Cons: All, Impossible to change tickets, No customer service.52% of users think that Omio should improve its Customer Service.
45% of users say that they might use Omio in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Book with Euro star direct", "Book through the company directly. Avoid Omio", "Terrible customer service and way too many hidden charges. Do not make the mistake of booking with OMIO!", "Try to reserve directly with the bus or train company", "Book directly with the company when possible.".
Most users ask Omio for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Omio Reviews
"I need help with my seating Idk"
I would like to have my seat changed to a window. When I made the reservation, it would let me do it, and the app gave me the seats. User's recommendation:...
"Terrible service"
Incompetent, misleading and impossible to deal with. Their "support" is just empty apologies. Weeks of emails, no solution, out of pocket $400+. Avoid. User's...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Iryo policy of minors
I bought tickets for minors 14 and 15 years old ( Madrid to BCN) with Iryo. They couldn't travel.
Iryo mentioned that need to travel with adult and my money wasted.
Want my money back, they put as responsable to Omio. Please attend to this reclamation.
Reservations numbers: B6XM71 and 4FLDE4
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 weeks wasted and yet no refund
I booked an air ticket and a train ticket via omio and due to change of plans I had to cancel it within a few days of booking. I paid 604 euros for the air ticket and theyve just old me ill only be refunded 209 euros???
Despite the ticket being advertised as fully refundable.
The airline rules say they will charge 70 euro per person (so 140 in my case) yet it doesnt justify 394 euro in cancellation charges?? Also in all this fiasco they fail to cancel my ticket so currently Im down 900 euros.
- Hidden charges and reluctant to refund
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Terrible customer service and way too many hidden charges. Do not make the mistake of booking with OMIO!
Hello, Thank you for your feedback. After reviewing the case in our system, we can see that a full refund has been processed for your booking. If you need any further assistance, please don’t hesitate to contact us—we’ll be happy to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Essen, North Rhine-Westphalia
Please I need a copy of my tickets 116783****53, Baba musah the copy is 355.71
This is my booking number 116783****53 did an alternative with filxbus so they us me but the tickets, but the tickets that I have is 312,00, instead of 355.71is 312.00 , please can you help me have evidence of when I bought the tickets 355.71 and I will try and send you what I have is what IMO gave me as received tickets, please can you help me have the tickets so that I can have my refund back from Filxbus, thank you.
This is my number +49 1521****701
This is my email address Musahbabs76@***.com
Hi, We’re happy to see that an agent has already taken care of your request. If you need anything else, feel free to reach out—we’re here to help! Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Essen, North Rhine-Westphalia
Did an alternative with filxbus so they us me but the tickets, but the tickets that I have is 312,00, instead of 355.71is 312.00 , please can you help me have evidence of when I bought the tickets 355
Did an alternative with FlixBus, so they sent me the tickets, but the tickets that I have is 312.00, instead of 355.71. Please, can you help me?
I have evidence of when I bought the tickets for 355.71, and I will try and send you what I have, which is what IMO gave me as received tickets.
Please, can you help me have the tickets so that I can have my refund back from FlixBus? Thank you.
This is my mail: musababs76@***.com
My phone number: +49 1521****701
Hi, We’re happy to see that an agent has already taken care of your request. If you need anything else, feel free to reach out—we’re here to help! Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need help with my seating Idk
Company fixed the issue and I have been provided with apology.
I would like to have my seat changed to a window. When I made the reservation, it would let me do it, and the app gave me the seats.
Preferred solution: Trying to get my seat change for a to a window seat please on both trains rides
User's recommendation: Change seats to a window when please on both train
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lisbon, Continental Portugal
Couldn't book pet ticket & couldn't get credit or refund
Customer service is non-existent. Just because the app seems nice, don't think that if something goes wrong that you will be able to get any resolution from anyone.
It's just AI bots doing the work, and it will ultimately be frustrating in the extreme. Instead, go directly to the train company site or app and buy the tickets directly.
I couldn't book my dog's ticket through OMIO, so it said to go to the ticket counter to buy the dog's ticket. So I arrived an hour before the train to purchase the dog's ticket separately. Turns out he needed paperwork I didn't have with me - Omio didn't tell me I would need that and so talking with the train company about the situation and trying to figure out a solution took me until 13 minutes before the departure, and so too late to cancel. I tried to reach out to Omio about the situation and just got a bot who got stuck in recursive, unhelpful loops.
The train company (Comboios de Portugal) said if I had booked directly through them, they would have rescheduled me free on a later train, but because I booked with Omio I'd have to take it up with Omio. Well, there's no such thing as taking it up with Omio because there are only bots. There are no humans there. Horrible service.
(The app is good, and everything that's automated there works fine. But God forbid you need assistance.)
- App works great and easy to use
- Customer service is not contactable
- Customer service seems to be totally non-existent
Preferred solution: Full refund
User's recommendation: Book through the company directly. Avoid Omio
Thank you for sharing your experience. We’re truly sorry this caused so much stress on your trip.
While Omio does provide information about travelling with pets, including links to Comboios de Portugal’s pet policies, it’s ultimately the traveller’s responsibility to check the carrier’s specific requirements, such as documentation. We understand how frustrating the situation was and appreciate your feedback about the chatbot; we’ll share it with our team as we work to improve support options.
Brighton, Victoria County
Terrible service
Incompetent, misleading and impossible to deal with. Their "support" is just empty apologies.
Weeks of emails, no solution, out of pocket $400+. Avoid.
User's recommendation: Book with Euro star direct
Hello, Thank you for your feedback. We want to assure you that we’ve done our utmost to assist with your request.
However, as a third-party agent, we are bound by the policies set by Eurostar. Unfortunately, Eurostar does not permit changes to the itinerary, and we are unable to overrule the conditions set by the train company. However, we would like to explain to you why we can not provide the refund directly.
We, as booking platform, function as a bridge between the customer and the travel company, in this case Eurostar, and therefore once a purchase is completed the amount paid for the tickets is sent automatically to the travel company so that we can receive the tickets for you. We apologize for any inconvenience caused and remain available should you require any further clarification.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Yesterday, I booked a ticket from Vienna to Milan (7:00-8:25). When I paid, the app said that it was not successful, although I was already charged for this payment.
I have evidence for it from my bank. Can you please solve this problem and issue a refund?
Preferred solution: Full refund
Hello there, Thank you for your review We are sorry to hear about the issues with your booking. According to our system, there were connectivity issues with the travel company at the moment of your booking attempt, and therefore no ticket was created for the route Milano to Vienna.
When using a credit or debit card as the payment method, the payment is automatically voided from our side when the booking fails. It can take between 3-5 days for the funds to be released back to you, excluding your bank’s processing time. You do not need to contact your bank for this to occur, as it is an automatic process. We sincerely apologise for any inconvenience caused, and suggest that you try to book again a little later on our site or directly with the travel company.
Please let us know if you have any further questions, we would be happy to help! Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeats reservation not honored
I'm so upset.
I had reserved seats, 2 passengers, on a trip from Malaga to Ronda, Spain, on May 12th 2025.
Reference number 1fma0gd
Deck 1, seats 01 and 02.
When we boarded the bus, we were denied these seats and sent to other seats! Not even together!
The bus driver referred to the reservation confirmation which indicated 'Automa'!!!
Didn't even want to look at my tickets which had the seats numbers!
I want my money back.
This is totally wrong.
A VERY DISAPPOINTED CUSTOMER!
- See my comments
Preferred solution: Full refund
User's recommendation: Try to reserve directly with the bus or train company
Hello, Thank you for your feedback. We’re very sorry to hear about the experience you had with your seat reservation on the bus, and we totally understand the frustration this can cause.
After reviewing our system, we found no record of our customer support team being contacted regarding this issue. We would like to clarify that the PDF tickets indicate "Automa," which means that the seats were assigned automatically and no specific seat numbers were allocated.
These conditions are set by the travel company, and as a third-party agent, we are unfortunately unable to override the policies established by the bus operator. If you need any further assistance, please don’t hesitate to reach out—we’re here to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamburg, Hamburg
Resolved: Train cancelation
Company fixed the issue and I have been provided with apology. I have got refund from Omio on train tickets , your service also much helped, thank you
booking number 322484****
Yet Omio just ignores the fact of bad service and tries to close the issue without refund ))
I have bought tickets through Omio on FlixTrain from Hamburg to Berlin, but train did not come to departurr station. Flixtrain refused to give compensation, Omio also did not make refund. Bad service
- Omio said contact to flixtrain
- But it is responsibility of omio
Preferred solution: Full refund
User's recommendation: Better not to buy tickets in Omio, get tickets directly
We're sorry to hear about your experience. We were unable to locate a booking under the email address provided.
Could you please update your review with your booking reference? This will allow us to investigate the issue further and assist you accordingly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
No response from the company
Booked train tickets from Seville to Valencia in Spain on 11/6/2024. Due to the flooding in Valencia, the Spanish train company Renfe cancelled all trains to/from Valencia and stated that the tickets would be refunded by the agency.
Omio just ignored the fact (global news of flooding) and had no response to our several emails. We only requested a refund from Madrid to Valencia (2 bookings).
Preferred solution: Full refund
User's recommendation: Easy to buy tickets, but not easy to communicate with customers service
Hi Latice, Thank you for your review. We are so sorry to hear your train was cancelled.
An agent will contact you and will give you more information about your refund! Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berlin, Berlin
Terrible customer service experience
I had a terrible customer service experience with Omio. I booked a ticket and then tried to cancel it within the 2 hour window allowed by the ticket conditions, but Omio's A.I.
powered chatbot, which I contacted to try to request a cancellation, kept telling me that it had an error and couldn't lodge my request. Their app and website just had a message saying that they plan to build the capability to cancel a ticket sometime in the future, so it was useless in my attempt to cancel. They don't post their customer service phone number anywhere on their website, so you can't figure out how to call them.
I lodged a request using their webform and only heard back from them 4 business days later, with them refusing to cancel my ticket or issue a refund because they couldn't find a record of my request within the 2 hour window -- a problem caused because their system couldn't log my request. I will never book with Omio again
- Easy to understand website booking
- Customer service is not contactable
Preferred solution: Full refund
User's recommendation: Do not book with Omio if you want customer service
Hi Lucinda, Thank you for your review. We are currently looking into your issue, and an agent will contact you privately. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bus ticket cancellation - app is not working and no customer service!!!
Company fixed the issue and I have been provided with apology. Omio finally responded and issued me the refund for the unused ticket.
Between Aug 6 and 8, I sent several customer service requests for support, received standard automated replies and no clear status on the cancellation and the refund. The ticket policy states that it can be exchanged or refunded subject to a fee of 30% of the ticket price up to 24 hours before departure, therefore I'm entitled for a refund of 70% of the ticket price. I have followed up on Aug 14, no response. There is also no phone number to call.
I attempted to call the transit company Ecolines to cancel the ticket and issue refund but was advised that it must be done through Omio. Would appreciate if Omio responds promptly and issues refund accordingly.
- Convenient to purchase bus tickets
- No customer service
Preferred solution: Full refund
User's recommendation: Avoid Omio, there is no customer support at all, impossible to reach anyone for ticket changes or cancellation.
Hi there. Thank you for your patience, and we sincerely apologise for the delay in responding to your request.
Due to high contact rates, our response times have been longer than usual, and we deeply regret any inconvenience this has caused. We have since addressed your concern, and your booking has been successfully cancelled. We understand how frustrating this experience has been, and we're working hard to improve our response times.
Thank you for bringing this to our attention, and we appreciate your understanding. Kind regards, The Omio Team
Travel Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeats reservation not honored
I'm so upset.
I had reserved seats, 2 passengers, on a trip from Malaga to Ronda, Spain, on May 12th, 2025.
Reference number xxxxxsxx
Deck 1, seats 01 and 02.
When we boarded the bus, we were denied these seats and sent to other seats! Not even together!
The bus driver referred to the reservation confirmation which indicated 'Automa'!
Didn't even want to look at my tickets which had the seat numbers!
I want my money back.
This is totally wrong.
A very disappointed customer.
- See my complain
Preferred solution: Full refund
User's recommendation: Book directly with the company when possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZwrot za anulowany bilet
Wykupilam bilet na prom wersja flexi. Chcialam go anulowac, ale na Waszej stronie jest to niemozliwe.
Anuliwalam wiec na stronie stena line.
Nr mojej rezerwacji 9618****.
Jesli nie otrzymam zwrot moich pieniedzy w ciagu kilku dni, bede zmuszona poprosic o pomoc inne kompetente instancje. Poza tym poinformuje wszelkie media i moich znajomych o Waszych nieuczciwych procederach.
Barbara Ormseth
- Det er en lureri
Preferred solution: Full refund
User's recommendation: Hold deg unna langt mulig!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Where is my money going?
Company fixed the issue and I have been provided with apology.
I reported my situation and requested Omio to manually cancel my booking through the customer service page, but all I received was an 'automated response'. They clearly did not read my message. What's worse, they have been sending the same “automated response” continuously. Eventually, I gave up trying to contact Omio and reached out to the bus company directly.
They kindly cancelled my booking with a refund and said they had sent my refund to Omio. So, I shared these details with Omio and told them that I want my refund, but they sent the same 'automated response' again. What?! The ticket cancellation fee is growing by the day.
Where is my money and how much have I lost?
All of it? I am completely disappointed.
Preferred solution: Apology
Hi Maaya, thank you for your updated comment. We are happy to inform you, as already mentioned by my colleague yesterday, that a refund of 2835.00 JPY for your booking 8502754 was issued on 12 August 2024.
Please note that it can take up to 15 days from the issue date for the refund to show in your account. The voucher applied to this booking is not refundable as per Omio voucher policies. You will find the cancelation conditions of the carrier.
Please let us know if there is anything else I can help you with. Kind regards, The Omio Team
Brands Related to Omio
Companies Similar to Omio
Rail Europe
“Terrible customer service. No chance for a live body...around and around through chats. Purchased...“
Eurail
“I'm writing about the Eurail app and website they offer. I created journeys on the app with specific...“
FlixBus
“On July 6, 2024, a gross negligence accident occurred. The driver gave my luggage to another passenger,...“
Trainline
“Theres mistake on my ticket , I buy open return ticket instead of today and tomorrow I mistakenly booked...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We’ve reviewed your bookings, and we can confirm that adult tickets were selected at the time of purchase. This means the system did not recognise the passengers as minors during the booking process.
Iryo’s policy requires that minors under 18 travel accompanied by an adult, and as this condition was not met, the passengers were unable to board.
However, since the tickets were issued correctly based on the information provided during booking, and the journey did not take place as a result of age policy enforcement, we are unable to issue a refund. We understand this is disappointing, but we recommend reviewing the carrier’s travel conditions carefully when booking for minors in the future.