Omio
Omio Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Omio has 3.0 star rating based on 162 customer reviews. Consumers are mostly neutral.
42% of users would likely recommend Omio to a friend or colleague.
- Rating Distribution
Pros: Cheap tickets, Easy to book tickets, Issue train tickets efficiently.
Cons: All, Impossible to change tickets, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Omio has 3.0 star rating based on 162 customer reviews. Consumers are mostly neutral.
42% of users would likely recommend Omio to a friend or colleague.
- Rating Distribution
Pros: Cheap tickets, Easy to book tickets, Issue train tickets efficiently.
Cons: All, Impossible to change tickets, No customer service.50% of users think that Omio should improve its Customer Service.
48% of users say that they won't use Omio in the future for similar services or products.Recent recommendations regarding this business are as follows: "Terrible customer service and way too many hidden charges. Do not make the mistake of booking with OMIO!", "Try to reserve directly with the bus or train company", "Book directly with the company when possible.", "Hold deg unna langt mulig!", "Change seats to a window when please on both train".
Most users ask Omio for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Omio Reviews
"I need help with my seating Idk"
I would like to have my seat changed to a window. When I made the reservation, it would let me do it, and the app gave me the seats. User's recommendation:...
"3 weeks wasted and yet no refund"
I booked an air ticket and a train ticket via omio and due to change of plans I had to cancel it within a few days of booking. I paid 604 euros for the air...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Essen, North Rhine-Westphalia
Did an alternative with filxbus so they us me but the tickets, but the tickets that I have is 312,00, instead of 355.71is 312.00 , please can you help me have evidence of when I bought the tickets 355
Did an alternative with FlixBus, so they sent me the tickets, but the tickets that I have is 312.00, instead of 355.71. Please, can you help me?
I have evidence of when I bought the tickets for 355.71, and I will try and send you what I have, which is what IMO gave me as received tickets.
Please, can you help me have the tickets so that I can have my refund back from FlixBus? Thank you.
This is my mail: musababs76@***.com
My phone number: +49 1521****701
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 weeks wasted and yet no refund
I booked an air ticket and a train ticket via omio and due to change of plans I had to cancel it within a few days of booking. I paid 604 euros for the air ticket and theyve just old me ill only be refunded 209 euros???
Despite the ticket being advertised as fully refundable.
The airline rules say they will charge 70 euro per person (so 140 in my case) yet it doesnt justify 394 euro in cancellation charges?? Also in all this fiasco they fail to cancel my ticket so currently Im down 900 euros.
- Hidden charges and reluctant to refund
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Terrible customer service and way too many hidden charges. Do not make the mistake of booking with OMIO!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Essen, North Rhine-Westphalia
Please I need a copy of my tickets 116783****53, Baba musah the copy is 355.71
This is my booking number 116783****53 did an alternative with filxbus so they us me but the tickets, but the tickets that I have is 312,00, instead of 355.71is 312.00 , please can you help me have evidence of when I bought the tickets 355.71 and I will try and send you what I have is what IMO gave me as received tickets, please can you help me have the tickets so that I can have my refund back from Filxbus, thank you.
This is my number +49 1521****701
This is my email address Musahbabs76@***.com
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need help with my seating Idk
Company fixed the issue and I have been provided with apology.
I would like to have my seat changed to a window. When I made the reservation, it would let me do it, and the app gave me the seats.
Preferred solution: Trying to get my seat change for a to a window seat please on both trains rides
User's recommendation: Change seats to a window when please on both train
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Yesterday, I booked a ticket from Vienna to Milan (7:00-8:25). When I paid, the app said that it was not successful, although I was already charged for this payment.
I have evidence for it from my bank. Can you please solve this problem and issue a refund?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamburg, Hamburg
Resolved: Train cancelation
Company fixed the issue and I have been provided with apology. I have got refund from Omio on train tickets , your service also much helped, thank you
booking number 322484****
Yet Omio just ignores the fact of bad service and tries to close the issue without refund ))
I have bought tickets through Omio on FlixTrain from Hamburg to Berlin, but train did not come to departurr station. Flixtrain refused to give compensation, Omio also did not make refund. Bad service
- Omio said contact to flixtrain
- But it is responsibility of omio
Preferred solution: Full refund
User's recommendation: Better not to buy tickets in Omio, get tickets directly
We're sorry to hear about your experience. We were unable to locate a booking under the email address provided.
Could you please update your review with your booking reference? This will allow us to investigate the issue further and assist you accordingly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
No response from the company
Booked train tickets from Seville to Valencia in Spain on 11/6/2024. Due to the flooding in Valencia, the Spanish train company Renfe cancelled all trains to/from Valencia and stated that the tickets would be refunded by the agency.
Omio just ignored the fact (global news of flooding) and had no response to our several emails. We only requested a refund from Madrid to Valencia (2 bookings).
Preferred solution: Full refund
User's recommendation: Easy to buy tickets, but not easy to communicate with customers service
Hi Latice, Thank you for your review. We are so sorry to hear your train was cancelled.
An agent will contact you and will give you more information about your refund! Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berlin, Berlin
Terrible customer service experience
I had a terrible customer service experience with Omio. I booked a ticket and then tried to cancel it within the 2 hour window allowed by the ticket conditions, but Omio's A.I.
powered chatbot, which I contacted to try to request a cancellation, kept telling me that it had an error and couldn't lodge my request. Their app and website just had a message saying that they plan to build the capability to cancel a ticket sometime in the future, so it was useless in my attempt to cancel. They don't post their customer service phone number anywhere on their website, so you can't figure out how to call them.
I lodged a request using their webform and only heard back from them 4 business days later, with them refusing to cancel my ticket or issue a refund because they couldn't find a record of my request within the 2 hour window -- a problem caused because their system couldn't log my request. I will never book with Omio again
- Easy to understand website booking
- Customer service is not contactable
Preferred solution: Full refund
User's recommendation: Do not book with Omio if you want customer service
Hi Lucinda, Thank you for your review. We are currently looking into your issue, and an agent will contact you privately. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeats reservation not honored
I'm so upset.
I had reserved seats, 2 passengers, on a trip from Malaga to Ronda, Spain, on May 12th 2025.
Reference number 1fma0gd
Deck 1, seats 01 and 02.
When we boarded the bus, we were denied these seats and sent to other seats! Not even together!
The bus driver referred to the reservation confirmation which indicated 'Automa'!!!
Didn't even want to look at my tickets which had the seats numbers!
I want my money back.
This is totally wrong.
A VERY DISAPPOINTED CUSTOMER!
- See my comments
Preferred solution: Full refund
User's recommendation: Try to reserve directly with the bus or train company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeats reservation not honored
I'm so upset.
I had reserved seats, 2 passengers, on a trip from Malaga to Ronda, Spain, on May 12th, 2025.
Reference number xxxxxsxx
Deck 1, seats 01 and 02.
When we boarded the bus, we were denied these seats and sent to other seats! Not even together!
The bus driver referred to the reservation confirmation which indicated 'Automa'!
Didn't even want to look at my tickets which had the seat numbers!
I want my money back.
This is totally wrong.
A very disappointed customer.
- See my complain
Preferred solution: Full refund
User's recommendation: Book directly with the company when possible.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bus ticket cancellation - app is not working and no customer service!!!
Company fixed the issue and I have been provided with apology. Omio finally responded and issued me the refund for the unused ticket.
Between Aug 6 and 8, I sent several customer service requests for support, received standard automated replies and no clear status on the cancellation and the refund. The ticket policy states that it can be exchanged or refunded subject to a fee of 30% of the ticket price up to 24 hours before departure, therefore I'm entitled for a refund of 70% of the ticket price. I have followed up on Aug 14, no response. There is also no phone number to call.
I attempted to call the transit company Ecolines to cancel the ticket and issue refund but was advised that it must be done through Omio. Would appreciate if Omio responds promptly and issues refund accordingly.
- Convenient to purchase bus tickets
- No customer service
Preferred solution: Full refund
User's recommendation: Avoid Omio, there is no customer support at all, impossible to reach anyone for ticket changes or cancellation.
Hi there. Thank you for your patience, and we sincerely apologise for the delay in responding to your request.
Due to high contact rates, our response times have been longer than usual, and we deeply regret any inconvenience this has caused. We have since addressed your concern, and your booking has been successfully cancelled. We understand how frustrating this experience has been, and we're working hard to improve our response times.
Thank you for bringing this to our attention, and we appreciate your understanding. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZwrot za anulowany bilet
Wykupilam bilet na prom wersja flexi. Chcialam go anulowac, ale na Waszej stronie jest to niemozliwe.
Anuliwalam wiec na stronie stena line.
Nr mojej rezerwacji 9618****.
Jesli nie otrzymam zwrot moich pieniedzy w ciagu kilku dni, bede zmuszona poprosic o pomoc inne kompetente instancje. Poza tym poinformuje wszelkie media i moich znajomych o Waszych nieuczciwych procederach.
Barbara Ormseth
- Det er en lureri
Preferred solution: Full refund
User's recommendation: Hold deg unna langt mulig!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Where is my money going?
Company fixed the issue and I have been provided with apology.
I reported my situation and requested Omio to manually cancel my booking through the customer service page, but all I received was an 'automated response'. They clearly did not read my message. What's worse, they have been sending the same “automated response” continuously. Eventually, I gave up trying to contact Omio and reached out to the bus company directly.
They kindly cancelled my booking with a refund and said they had sent my refund to Omio. So, I shared these details with Omio and told them that I want my refund, but they sent the same 'automated response' again. What?! The ticket cancellation fee is growing by the day.
Where is my money and how much have I lost?
All of it? I am completely disappointed.
Preferred solution: Apology
Hi Maaya, thank you for your updated comment. We are happy to inform you, as already mentioned by my colleague yesterday, that a refund of 2835.00 JPY for your booking 8502754 was issued on 12 August 2024.
Please note that it can take up to 15 days from the issue date for the refund to show in your account. The voucher applied to this booking is not refundable as per Omio voucher policies. You will find the cancelation conditions of the carrier.
Please let us know if there is anything else I can help you with. Kind regards, The Omio Team
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Leeds, Leeds
Avoid!
I booked tickets with this company on my bank card. They cancelled all trains but Omio wont refund! They say my email doesnt match the booking!
User's recommendation: Avoid!
Hi there, We’re sorry to hear you’re experiencing issues with our services. In order to assist you with your ticket, we kindly ask you to provide your email address, PNR, and some details about your trip.
We request this information for security reasons.
Once we have these details, we’ll be happy to look into the issue for you. Best regards, The Omio Team
Syracuse, New York
Bad experience getting my refund
I purchased a protection plan with Omio. My train was cancelled.
I got confirmation from Amtrak to get a refund- I contacted Omio and they said I needed to contact Amtrak- Amtrak said Omio would refund me.
Almost a month going back and forth and they just closed my case. Im fighting because its $400
Hi there, Thank you for your review! Oh no — that must be very disappointing.
Please share your booking reference number (PNR) with us, and we’ll be happy to take a closer look.
We’re here to help! Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Sold us a first class ticket on OBB and there were no seats available
Although I am glad Omio is finally accepting accountability, we paid an extra 80 Euros per person to upgrade to first class. We ended up with only 2 hrs in a second class quiet car and the other 2 hrs either standing on a moving train (with my 80 year old disabled mother who needs a cane) or in the dining car.
The offer doesn't even come close to covering the amount we paid to upgrade our seats. We expected that as a bare minimum but a total refund as a fair and equitable resolution.
When we boarded the train there were no seats available in first class. There were only 2 cars and 9 people didn't have seats. I was travelling with my 80 year old mother who has a cane. The train was moving for quite some time before we were able to find a seat in the dining car.
The conductor told us the we would be compensated for the difference between first and second class and that we were to try to find a seat in second class on our own. The only seats available were in the quiet car half way through our 4 hour journey. When I requested the refund I was told that they would offer me a $50 Euro voucher towards a future trip. They were not willing to refund the difference in the fares or the entire fare as requested.
They suggested I contact OBB for the refund but I had already contacted them and they told me that I had to get the refund from the company that I purchased the ticket from. As bad as the train ride was lugging 6 bags and trying to manage my elderly mother, the resolution response was even more upsetting.
I don't know how you can sell a first class ticket and expect that the customer knows it is just a free for all and if you are unlucky enough to not get a seat as purchased on first class, then tough luck. We can't do anything for you.
User's recommendation: Take a big pass. Book through anybody else.
Hi Michelle, We are pleased to inform you that we have just sent you an email with a resolution we hope you will find satisfactory. We deeply regret the difficulties you faced during your trip, especially while traveling with your mother.
Your experience is valuable to us, and we trust this resolution reflects our commitment to addressing your concerns. Kind regards, The Omio Team
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Hello there, Thank you for your review We are sorry to hear about the issues with your booking. According to our system, there were connectivity issues with the travel company at the moment of your booking attempt, and therefore no ticket was created for the route Milano to Vienna.
When using a credit or debit card as the payment method, the payment is automatically voided from our side when the booking fails. It can take between 3-5 days for the funds to be released back to you, excluding your bank’s processing time. You do not need to contact your bank for this to occur, as it is an automatic process. We sincerely apologise for any inconvenience caused, and suggest that you try to book again a little later on our site or directly with the travel company.
Please let us know if you have any further questions, we would be happy to help! Kind regards, The Omio Team