Omio
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Reklamace
Ds jsem si objednaná jízdenku na neděli vlakem A doteď mi nepřišel e-mailem Ó jizdence .Ale peníze mi strhli z účtu.Muj e-mailem je katerinajuroskova@***.cz
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake tickets
We purchased round-trip tickets that were not real. The first train existed, but we did not have seats.
The second train did not exist at all. We have been reaching out to customer service for 7 days with no response.
Since we bought our tickets months in advance, we can't dispute the charge. They succeeded in stealing our money!
- Fake tickets
Preferred solution: Full refund
User's recommendation: Stay away, they steal your money and leave you stranded
Hi Eric, we're sorry to hear about your experience and that your service was cancelled. Our customer support team has reached out to you via email with instructions about compensation.
Regarding the seating, you were assigned seats on all the trains that had assigned seating. However, one of the trains was a regional train, which, as per the train company's policy, does not offer assigned seating.
We value your feedback and hope to resolve this matter to your satisfaction. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Moor Row, Cumbria
Poor customer service
FH87NL1530BB booing ref
We booked a ferry from Palermo to Toaramina Sicily 4 adults on 13th September however they were cancelled due to bad weather and Ive been trying to get a refund from Omio for our tickets but to no avail keep getting generic responses 
User's recommendation: Nah
Hi there, thank you for your review. An agent form our supportive Customer Service will contact you soon and we will do our best to find a solution for your problem. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I have cancelled a train ticket on the 7/10 from Porto to Faro. The booking reference is CP_G1YJPVJVF92U.
I'm still waiting for a refund. Can you please keep me updated?
Preferred solution: Full refund
Thank you for your review. We can see that someone from customer support has responded to your query via email.
Please reply to that email and we will be happy to help. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Madison, Wisconsin
Poor customer service
We bought tickets to & from Paris next week, but never got confirmation or e-tickets to use with SNCF. Getting nervous, as we have a busy week.
We got no answer on phone (or indication of their hours) and no response after 24+ hours via email / website. Why did they screw up, and why can't we get this fixed??
User's recommendation: be cautious, and maybe steer clear of Omio.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchased a ticket and the confirmatin email disclosed that I had purchased it for the wrong day. I immediately tried to contact the company, only to be informed "toucgh luck, sucker". Do not do b
Here is the email I sent to the company:
I attempted to buy a ticket for Friday, August 23, 2034, but as soon as I received the email confirmation, I noticed that the confirmed date was for the wrong day. It was for the day before my trip.
I immediately tried to contact you via telephone but was unable to reach anyone. I then tried to change the date to the correct one online but was informed that the ticket was non-refundable. I would like to change it to the 23rd and, if it can't be exchanged, then I would like to be issued a refund. A mistake noticed immediately upon confirmation should be corrected.
Even airlines have a 24-hour refund allowance. Thank you.
- Ease of booking
- Refusal to address a mistaken order noticed within a minute of the original order
Preferred solution: Full refund
Hi there. Thank you for reaching out and sharing your experience with us.
We understand how frustrating it can be when booking details don't align with your plans. However, as per our terms and conditions, we are bound by the carrier's cancellation and change policies. Unfortunately, we cannot override these policies, which in this case classify the ticket as non-refundable. We always recommend double-checking the details before confirming any purchase to avoid such situations.
While we understand this isn't the outcome you were hoping for, we appreciate your understanding of the constraints we work within. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Train cancelled and No update from OMIO and no refund processed yet
Company fixed the issue and I have been provided with apology.
I called the customer care number to update the situation and they talk very professionally. I sent them the details they asked me after the call. After that there is no mail or reply from them and no update about my refund.
How do I get the updates or I need to call them again and again to get the update. By reading all other reviews I am not sure how long it will take to process my refund.
I want to highlight this to senior management and trust you will honour this request.
Preferred solution: Full refund
User's recommendation: Be careful while booking through Omio
Hi Priya, Thank you for your review. I could check and your refund was made the 30th of July and it will take 3-10 days to be visible in your bank account.
Please, do not be worried, the refund ahs been already released and soon you will be able to see it. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPAID AN NOT GET THE RESERVATION
I paid for a train reservation, and I don't have the confirmation or the reservation yet. The payment was never refunded. How can I get my tickets?
Preferred solution: Full refund
User's recommendation: Not secure!!! Don’t use this service
Hi Javiera, Thank you for your review. We are sorry to hear you didn't receive your ticket, but we are happy to see that an agent has contacted you for more information about your request.
We look forward to receiving your response and supporting you!
Have a nice day! The Omio Team
Stockholm, Stockholm
Jag vill ha en svensk kontakt och göra en mailadress
Hemska saker har hänt på en resa med er så jag vill ha en mail kontakt genast !!!
Min mail är
a.nilsare57@***.com
Hi there. We are happy to see that our customer support team have responded to your request via email. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy booked ticket can't be found in app
I just booked a ticket from Paris to Bordeaux on 3rd Dec, but after I paid, I can't find my ticket.
Preferred solution: get my ticket back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ternopil, Ternopil Oblast
Resolved: Zwrot kosztów
Proszę o zwrot pieniędzy za zakup żółć nie w przypadku tranzakcji Uzgodnione przez finansuj na konto apieniedze, które zostały zabrane Proszę o ich zwrot bilet trasa Rzeszlotniskoo -tarnopol 8.09.2024 Godz 14.13 zostaly pobrane pieniądze
User's recommendation: Jeśli nie ma środków nie powinni pobierać pieniedzy
Dzień dobry Cinderella, Jeśli rezerwacja nie powiedzie się, wszelkie dokonane płatności zostaną automatycznie zwrócone w ciągu kilku dni roboczych. Chętnie sprawdzimy szczegóły rezerwacji, ale niestety nie mamy możliwości skontaktowania się na podstawie podanych informacji.
Prosimy o kontakt z naszym zespołem obsługi klienta za pomocą tego linku: https://www.omio.com/app/support/.
Chętnie pomożemy. Pozdrawiamy, Zespół Omio
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Omio website is a mess
My wife planned and purchased tickets from Omio. She did not pay for "cancellation rights".
They offer tickets for various modes of transportation.
However, the searched page will refresh often. She had originally selected ferry service. She had not noticed that after the refresh, ferry service changed to ground transportation. She clicked through and paid for the tickets, it even showed the map with the route going over water.
When we received a confirmation, I noticed no mention of ferry service but noticed it seemed like bus service.
I immediately sent an email to them asking if it was ferry or ground. They said ground.
I asked them to change it to ferry and this is where it all went downhill. We were told that we hadn't paid for that right to change. Why the heck do we have to pay for it anyway?
I had already explained that after the refresh, ferry trip must have changed to ground transport. I even mentioned the map which showed the trip over water.
Then came a delay in answering. Finally, we got a response asking questions that we already answered.
If you want to use a third party company to schedule your ride, I would suggest that you look somewhere else.
The fact that you have to pay for any changes wanted beforehand is ludicris. We knew that was exactly where and when we wanted to go so, we did not purchase any extras.
We had no idea that the refresh of their web page would screw up our original search.
Their web site is a mess and you will need to check and double-check everything if you use them. I don't think that we will get our money back by the tone of their email.
They are a German company and do not appear to care for the consumer.
Go elsewhere or directly to the transport companies.
BTW, they don't mention it but one needs to pay extra (at the port) for luggage. Also their prices seemed a bit higher than other companies.
User's recommendation: Check and recheck everything when using Omio. They are not consumer friendly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ternopil, Ternopil Oblast
Money back
I am asking for a refund of the costs that were charged from my account for the bus ticket Rzeszów airport to Tarnopol on September 8, 2024 at 2:13 p.m. the transaction did not take place because there were not enough funds in the account, despite this the money was taken and then I bought a ticket from another account, so I am demanding a refund
Hi there, thank you for your review. An agent just wrote you an email to have more information about your double charge.
Thank you very much! The Omio Team
Brantford, Ontario
Nothing but a run around from this company,service was cancelled and they refuse to refund.
trains were cancelled due to flooding in Vienna and we were told to contact westbahm, whuck we did and they sent response stating email could be used as confirmation for a refund. but omio refuses to refund
User's recommendation: dont use
Hi there. Thank you for your feedback, and we're sorry to hear about the issues you've faced due to the train cancellations.
To assist you further, could you kindly update your review with your booking reference or email address? This will help us locate your booking and investigate the situation more thoroughly.
We appreciate your patience and look forward to resolving this for you. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Ihave been trying to contact him with no results
I have tried 4 times to get in contact with them and they do not respond. I am in the dark with them
User's recommendation: Go to another vendor
Hi Yolaina, Thank you for your review. We are happy to see that an agent from our customer service answered you back on Friday suggesting you how to proceed to request Movelia more information.
Please let us know if you need any further support. Kind regards, The Omio Team
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Dzień dobry Katerina, Jeśli rezerwacja nie powiedzie się, wszelkie dokonane płatności zostaną automatycznie zwrócone w ciągu kilku dni roboczych. Chętnie sprawdzimy szczegóły rezerwacji, ale niestety nie mamy możliwości skontaktowania się na podstawie podanych informacji.
Prosimy o kontakt z naszym zespołem obsługi klienta za pomocą tego linku: https://www.omio.com/app/support/.
Chętnie pomożemy. Pozdrawiamy, Zespół Omio