Omio
Reviews and Complaints
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Verified Reviewer |
London, England
Resolved: Correct tickets not received
Company fixed the issue and I have been provided with apology. Clarification as to what exactly was the mistake and misunderstanding. Thank you Omio for replying and pissed consumer for helping me get a reply as their direct customer support was not helpful at all.
This is not right as we have paid for 3 tickets and it confirmed 3 passengers too.
You have confused us and added stress at the last minute. Infact, when my husband and me both called the omio customer support, he was informed that there are only 2 tickets and I was informed that there are 3!
Due to this mishap, we had to quickly buy a ticket for my child at the last minute just before the train departed.
I would like a refund of the ticket amount charged to us on the earlier bookings for both overcharging us and not providing the ticket, not to mention the stress due to negligence from your end..
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnused ticket
I haven't used my ticket as I didn't get a wifi signal and needed to pay for another one. That's the reason I would like to have a refund, please.
Thank you.
Marilia Louzada Beltre
Preferred solution: Full refund
Hi Marilla, Thank you for your review. An agent will contact you to better understand what is the pr0oblem. Kind regards, The Omio Team
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Verified ReviewerI cannot have the delayed money back
They are useless. I bought a ticket with them.
Never again.
They don't have customer service and when you find their email, they take too long to answer you. Now, I need the money from a delayed trip with Ouigo, but I cannot talk to Omio because they don't have any service.
Preferred solution: Full refund
Thank you for sharing your feedback, and we're sorry to hear about your experience. To assist you further, could you please update your review with your booking reference?
This will help us locate your booking and ensure a quicker follow-up.
We’re here to help and look forward to resolving this for you. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oslo, Oslo County
Resolved: Rápido y eficaz
Se cancelo la salida del Ferry Tarifa-Tanger, escribi al email de Omio y me respondieron en 24 hs, y en unos días me reembolso el dinero
Se podría mejorar la App para recibir ayuda en estos casos
Gracias por compartir tu experiencia. Nos alegra saber que pudimos ayudarte con el reembolso tras la cancelación de tu ferry.
Agradecemos también tu sugerencia sobre mejorar la app para casos como este; estamos trabajando continuamente para que la asistencia sea aún más rápida y accesible. ¡Esperamos verte pronto en tus próximas aventuras!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tel Aviv, Tel Aviv
They don’t let me cancel my train booking
I'm trying for 2 days already to cancel the tickets! The app doesn't let me cancel, and I have tried many times, so I wrote to them.
I am supposed to get 43.20 euro back. They wrote back to me saying that if I want, the can cancel and refund me 38.40.
For no reason, and they told me answer them if I want to cancel (which I already did ask a few times to do!) And also about the amount. And they did not reply, and I messaged them again and again.
Hi, Thank you for your review, we are sorry to hear you are having trouble cancelling your ticket. An agent will contact you within today. Kind regards, The Omio Team
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service Could Impact My Trip
I bought two round trip tickets from Vienna to Budapest, but the ticket only includes the return trip. There is a short summary of the outbound trip on the information page, but no ticket.
I have repeatedly conversed with your bot, but nothing useful has been done so far to solve my problem. The image below is the entirety of my outbound ticket; I don't think that'll work.
- Usually very reliable
- Customer service seems to be totally non-existent
Preferred solution: A correctly printed ticket so that I can complete the journey I paid for
User's recommendation: Book early and check your tickets
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stuttgart, Baden-Wurttemberg
Resolved: Horrible company, no response
Company fixed the issue and I have been provided with discount on future orders. Omio apologised after 8-9 days and offered €8 discount on future bookings.
I didn't get to change the booking but they responded regarding the query I had. I don't think I'll use Omio again or recommend using Omio (or Rome2Rio) to anyone.
All I get is automated responses.
I've contacted them via X, Chat support, Instagram but to no avail. Avoid at all "costs"
- Easy to navigate
- Terrible customer service more expensive than going directly via the transport company
Preferred solution: Change Booking. I don't even want a refund or an apology or a lower price
User's recommendation: AVOID
Hi Mrigank, we sincerely apologise for the delay in responding to your request. Due to an unusually high volume of inquiries, our response time has been longer than usual.
We're happy to see that our support team has since replied to your email.
Thank you for your patience and understanding, and please let us know if you have any further questions. Kind regards, The Omio Team
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Verified Reviewer |
Munich, Bavaria
No response despite of trying to reach over mails too
I am trying to reach Omio customer care, but each time I receive the same response: 'We will reach you over mail.' It has been over seven days and yet, I have not heard from them in terms of any clarification.
Hi Siddharth, Thank you for your comment. Sorry for the late reply, an agent will contact you within today. All the best, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Train cancelled and support given via app or customer service
Company fixed the issue and I have been provided with apology. They asked for ticket confirmation and a photo of cut tickets … I sent what they asked and also my receipt for the new tickets a copy of the cancelled connecting trains… this then prompted the refund
Date of return travel 7/7 updated via omino app train cancelled no other info. Emailed company no answer.
Lner offered alternate train but all connecting trains cancelled. No other option to pay for alternative travel via another train service.
Omino have been fully updated and still 8 days no update no solution or disruption resolution at all. Customer service shocking
- Slightly cheaper fare
- No obvious customer service when strikes or disruption occurs
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReklamace
Ds jsem si objednaná jízdenku na neděli vlakem A doteď mi nepřišel e-mailem Ó jizdence .Ale peníze mi strhli z účtu.Muj e-mailem je katerinajuroskova@***.cz
Preferred solution: Full refund
Dzień dobry Katerina, Jeśli rezerwacja nie powiedzie się, wszelkie dokonane płatności zostaną automatycznie zwrócone w ciągu kilku dni roboczych. Chętnie sprawdzimy szczegóły rezerwacji, ale niestety nie mamy możliwości skontaktowania się na podstawie podanych informacji.
Prosimy o kontakt z naszym zespołem obsługi klienta za pomocą tego linku: https://www.omio.com/app/support/.
Chętnie pomożemy. Pozdrawiamy, Zespół Omio
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOmio needs to send me my $616.20 refund now!!! It's been over a month and a half.
I still, after 2.5 months, not received my refund. I am getting ready to hire an attorney and sue everyone that has anything to do with this matter.
I have not heard from them nor received my money back, and we are about to go into June. Someone needs to refund my money asap.
The reservation numbers are E12A0C and E12A0B. I called Amtrak again this morning and they said that I needed to contact SilverRail directly because the money was returned to your company's American Express card.
Preferred solution: Full refund
User's recommendation: Make sure you check when booking Amtrak tickets that you are actually on their site and when paying it's not going through a 3rd party.
Destinee M Me, Do not close the dispute under any circumstances. Multiple cases of issues with Omio have been reported on the PayPal community, and Omio often suggests closing the dispute.
When the claim is escalated, Omio changes their attitude and makes claims against you. It is difficult to prove damages with e-tickets. Please proceed cautiously while consulting with PayPal customer support. Omio team, there should be no blocking on PayPal.
How long will you continue to make false statements?
This lack of sincerity is unacceptable. I will report this to the consumer center.
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake tickets
We purchased round-trip tickets that were not real. The first train existed, but we did not have seats.
The second train did not exist at all. We have been reaching out to customer service for 7 days with no response.
Since we bought our tickets months in advance, we can't dispute the charge. They succeeded in stealing our money!
- Fake tickets
Preferred solution: Full refund
User's recommendation: Stay away, they steal your money and leave you stranded
Hi Eric, we're sorry to hear about your experience and that your service was cancelled. Our customer support team has reached out to you via email with instructions about compensation.
Regarding the seating, you were assigned seats on all the trains that had assigned seating. However, one of the trains was a regional train, which, as per the train company's policy, does not offer assigned seating.
We value your feedback and hope to resolve this matter to your satisfaction. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Moor Row, Cumbria
Poor customer service
FH87NL1530BB booing ref
We booked a ferry from Palermo to Toaramina Sicily 4 adults on 13th September however they were cancelled due to bad weather and Ive been trying to get a refund from Omio for our tickets but to no avail keep getting generic responses 
User's recommendation: Nah
Hi there, thank you for your review. An agent form our supportive Customer Service will contact you soon and we will do our best to find a solution for your problem. Kind regards, The Omio Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I have cancelled a train ticket on the 7/10 from Porto to Faro. The booking reference is CP_G1YJPVJVF92U.
I'm still waiting for a refund. Can you please keep me updated?
Preferred solution: Full refund
Thank you for your review. We can see that someone from customer support has responded to your query via email.
Please reply to that email and we will be happy to help. Kind regards, The Omio Team
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Madison, Wisconsin
Poor customer service
We bought tickets to & from Paris next week, but never got confirmation or e-tickets to use with SNCF. Getting nervous, as we have a busy week.
We got no answer on phone (or indication of their hours) and no response after 24+ hours via email / website. Why did they screw up, and why can't we get this fixed??
User's recommendation: be cautious, and maybe steer clear of Omio.
Thank You for Your Reply! We are processing your message.
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Hi there, Thank you for reaching out and sharing your concerns. We are sorry to hear about the inconvenience and stress you experienced regarding your recent journey from London Euston to Manchester on the Avanti Express.
Upon reviewing your booking, we noticed that one of the passenger's ages was entered as "0" during the booking process. According to the train company's policy, children aged 0-4 travel for free and do not require a separate ticket. This is why you only received two ticket codes for the two adult passengers. The confirmation email correctly indicated three passengers, but since one of the passengers was listed as 0 years old, only the adult tickets were issued.
This seems to be the source of the confusion. Kindly note that the prices indicated on the adult tickets corresponds to the amount you were charged.
Should you have any further questions or need additional assistance, please do not hesitate to contact us. Kind regards, The Omio Team